At Eleve Lingerie, we carefully check our products before dispatch. Eleve Lingerie will not accept returns or exchanges if the product delivered is the same product, size, color, and quantity as ordered by the customer, due to hygiene and health considerations.

However, if you receive an incorrect, damaged, or wrongly sized product due to an issue with your order, we are happy to assist with a return or exchange according to the conditions below.

1. Product Exchange Policy

If the customer selects the wrong size, color, product, or changes their mind after placing the order, the product will not be eligible for return or exchange.

Returns or exchanges will only be considered when:

  • The product delivered is different from the product ordered.
  • The size delivered is different from the size ordered.
  • The product arrives damaged or has a manufacturing defect.

Please check your order details carefully, including product, size, color, and quantity, before placing your order.

2. When We Accept Returns

We will accept a return or exchange only in the following situations:

  • Wrong Product: You received a product different from the product you ordered.
  • Wrong Size: You received a different size from the size mentioned in your order.
  • Damaged Product: The product arrives damaged or has a manufacturing defect.

The product must be returned in its original condition, unused, unworn, unwashed, and with the original packaging and tags intact.

3. No Cash Refunds

Eleve Lingerie does not provide cash refunds or monetary refunds for returned products.

If your return is approved, we will provide an option to:

  • Exchange the product for the correct product or size; or
  • Provide an equivalent store/order value that can be used to purchase another product from Eleve Lingerie.

If you choose a different product, you may need to pay the price difference if the new product costs more.

4. Reordering

If you prefer not to exchange the returned product, you may place a new order for another product.

The amount eligible under an approved return will be adjusted according to our return/exchange process and will not be paid to you as cash.

5. Conditions for Return

To be eligible for a return or exchange:

  • The return request must be made within 1-4 days of receiving the order.
  • The product must be unused and unworn.
  • The product must not have been washed, altered, damaged, or stained after delivery.
  • Original tags and packaging should be intact.
  • You may be required to provide photographs or videos showing the wrong size, wrong product, or damage.
  • We reserve the right to reject a return if the product does not meet these conditions.

For hygiene reasons, products that have been worn, washed, used, or otherwise altered may not be eligible for return or exchange.

6. How to Request a Return

If you receive a wrong-size, wrong-product, or damaged item, please contact us as soon as possible with:

  • Customer name
  • Phone number
  • Description of the issue
  • Photos/videos of the product and packaging, if requested

Our customer service team will review the request and inform you whether the return or exchange is approved.

7. Delivery and Return Costs

The customer is responsible for all applicable delivery and return charges. Even when a return is accepted due to an incorrect product, incorrect size supplied by Eleve Lingerie, or a damaged product, the customer will be required to pay the applicable return/exchange delivery charge.

Eleve Lingeria will not reimburse or refund any delivery or return charges.

All approved returns will be processed according to our Return & Exchange Policy, and no cash or monetary refund will be provided.

8. Delivery Charges

Delivery charges may vary depending on the customer’s delivery location, distance, and applicable delivery service charges.

The customer is responsible for paying the applicable delivery or return/exchange charges. The exact delivery charge will be communicated or displayed at the time of order confirmation.