At Eleve Lingerie, operated by Eleve Fashion Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website, elevelingerie.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.

By using our website, placing an order, or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

A. Personal Information

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • Full name
  • Email address
  • Phone/mobile number
  • Billing address
  • Shipping/delivery address
  • City, district, and postal information
  • Order and purchase history
  • Product preferences and information you provide to us
  • Information provided when contacting customer support

B. Payment Information

When you make a purchase, payment information may be processed through third-party payment providers.

Eleve Lingerie does not intentionally store complete debit-card, credit-card, banking, or other sensitive payment credentials on its own servers when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Contact you regarding your orders
  • Provide customer service and support
  • Process returns, exchanges, and refunds
  • Improve our products, services, and website
  • Personalize your shopping experience
  • Send promotional offers and marketing communications where permitted
  • Detect and prevent fraud, abuse, spam, and unauthorized activity
  • Maintain website security
  • Analyze website traffic and usage
  • Comply with applicable laws and legal requirements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required.

3. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

  • Keep products in your shopping cart
  • Remember website preferences
  • Understand how visitors use our website
  • Improve website functionality and performance
  • Measure marketing and advertising performance
  • Provide relevant advertising where applicable
  • Improve the overall shopping experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including login, shopping cart, and checkout functionality.

4. Website Analytics and Advertising

We may use third-party analytics, advertising, and marketing services to understand website usage and improve our marketing.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interaction with our website.

Depending on the services currently installed on our website, these may include services such as:

  • Google Analytics
  • Google Ads
  • Meta/Facebook Pixel and related Meta services
  • Other advertising, analytics, or marketing platforms

Third-party services process information according to their own privacy policies.

Where required by applicable law, we will obtain appropriate consent before using certain cookies or tracking technologies.

5. Product Reviews and User-Submitted Information

If you submit a product review, comment, inquiry, image, or other content to our website, some information associated with that submission may be publicly visible.

Please do not submit sensitive personal information that you do not want to be publicly displayed.

We may moderate, remove, or decline to publish submissions that violate our website policies or applicable law.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

8. International and Third-Party Processing

Some service providers used by our website may process information on servers or in locations outside Nepal.

Where personal information is transferred to a third party, we take reasonable steps to ensure that the information is handled appropriately and securely, subject to applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the top of this page.

We encourage you to periodically review this Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Eleve Lingerie / Eleve Fashion Pvt. Ltd.

Address: New Baneshwor, Kathmandu, Nepal
Phone: 9843055022 / 9803494878
Email: info@elevelingerie.com
Website: elelevelingerie.com

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable period.

11. Acceptance of This Privacy Policy

By using elevelingerie.com, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.